Terms of Purchase
Uslovi kupovine i politika povraćaja
1. Bespoke & Made-To-Order / Izrada po meri
All footwear by Cipele Belgrade is 100% handcrafted and strictly Made-To-Order. We do not hold pre-made inventory. Every pair is cut, lasted, and assembled entirely from scratch based on the customer's specific order parameters (including wide-fit adjustments and half-sizes).
Sva obuća Cipele Belgrade je 100% ručno rađena i izrađuje se isključivo po narudžbini. Ne držimo unapred napravljene zalihe. Svaki par se kroji, napinje i sklapa od nule na osnovu specifičnih parametara narudžbine kupca (uključujući prilagođavanja za široko stopalo i međubrojeve).
2. Payment & Deposit / Plaćanje i avans
To secure your custom production slot and cover the immediate cost of premium materials, a 50% deposit is required at the time of ordering. The remaining 50% balance must be paid upon completion, immediately before your shoes are dispatched for delivery.
Kako biste osigurali termin za vašu izradu i pokrili troškove vrhunskih materijala, prilikom naručivanja neophodna je uplata avansa u iznosu od 50%. Preostalih 50% iznosa mora biti uplaćeno po završetku izrade, neposredno pre slanja vaše obuće na isporuku.
3. Cancellations & Refund Policy / Otkazivanje i politika povraćaja
Cancellation Window: You may cancel your order for a full refund within 48 hours of placing it.
During Production (After 48 Hours): If you cancel your order after the 48-hour window but while the shoes are still in production, 30% of the total order value will be retained from your initial deposit to cover consumed materials and artisan labor. The remaining 20% will be refunded to you.
Upon Completion: If you cancel the order after the shoes are completely finished, or if you refuse to pay the final 50% balance, your initial 50% deposit becomes fully non-refundable.
During Production (After 48 Hours): If you cancel your order after the 48-hour window but while the shoes are still in production, 30% of the total order value will be retained from your initial deposit to cover consumed materials and artisan labor. The remaining 20% will be refunded to you.
Upon Completion: If you cancel the order after the shoes are completely finished, or if you refuse to pay the final 50% balance, your initial 50% deposit becomes fully non-refundable.
Rok za otkazivanje: Svoju narudžbinu možete otkazati uz potpuni povraćaj novca u roku od 48 sati od trenutka naručivanja.
Tokom proizvodnje (Nakon 48 sati): Ukoliko otkažete narudžbinu nakon isteka roka od 48 sati, ali dok je obuća još u procesu izrade, zadržava se 30% od ukupne vrednosti narudžbine iz vašeg avansa radi pokrića utrošenih materijala i zanatskog rada. Preostalih 20% će vam biti refundirano.
Po završetku izrade: Ukoliko otkažete narudžbinu nakon što su cipele potpuno završene, ili ukoliko odbijete da uplatite preostalih 50% iznosa, vaš početni avans od 50% je u potpunosti nepovratan.
Tokom proizvodnje (Nakon 48 sati): Ukoliko otkažete narudžbinu nakon isteka roka od 48 sati, ali dok je obuća još u procesu izrade, zadržava se 30% od ukupne vrednosti narudžbine iz vašeg avansa radi pokrića utrošenih materijala i zanatskog rada. Preostalih 20% će vam biti refundirano.
Po završetku izrade: Ukoliko otkažete narudžbinu nakon što su cipele potpuno završene, ili ukoliko odbijete da uplatite preostalih 50% iznosa, vaš početni avans od 50% je u potpunosti nepovratan.
4. Returns & Consumer Law / Pravo na odustanak
In accordance with the Serbian Consumer Protection Law (Article 37), the standard 14-day right of withdrawal for online purchases does not apply to goods manufactured to the consumer's specific requirements or clearly personalized goods. Because your shoes are Made-To-Order, all sales are final once production begins. Returns are only accepted in the rare event of a structural manufacturing defect.
U skladu sa Zakonom o zaštiti potrošača Republike Srbije (Član 37), standardno pravo na odustanak od ugovora u roku od 14 dana za online kupovinu ne primenjuje se na isporuku robe proizvedene prema posebnim zahtevima potrošača ili jasno personalizovane robe. S obzirom da se vaša obuća izrađuje po meri, sve prodaje su konačne nakon početka proizvodnje. Povraćaj je moguć samo u retkim slučajevima strukturne proizvodne greške.
5. Production Time & Shipping / Vreme izrade i isporuka
Standard production time is 8-12 business days. Delays in completing the final 50% payment will result in a delay in shipping. We ship via secure domestic couriers within Serbia.
Standardno vreme izrade je 8-12 radnih dana. Kašnjenje u uplati preostalih 50% rezultiraće odlaganjem isporuke. Isporuku vršimo putem sigurnih kurirskih službi na teritoriji Srbije.
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